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Practical techniques show you how to identify and understand difficult people. Clear text and illustrations cover every aspect of gaining co-operation to improve performance. Simple checklists enable you to anticipate problems and find the best solutions for challenging situations. Accessible flow charts and diagrams explore different options for taking action and provide useful examples. Bite-sized chunks of information equip managers with the skills to meet new challenges, improve efficiency and be successful. Dealing with Difficult People offers practical solutions for solving disagreements between colleagues, supervisors and customers. Titel: Dealing with Difficult People Forfatter: Christina Osborne Udgivelsesår: 2002 Sider: 72 Sprog: Engelsk

The classic Marketing Management is an undisputed global best-seller - an encyclopaedia of marketing considered by many as the authoritative book on the subject. This third European edition keeps the accessibility, theoretical rigour and managerial relevance - the heart of the book - and adds: A structure designed specifically to fit the way the course is taught in Europe. Fresh European examples which make students feel at home. The inclusion of the work of prominent European academics. A focus on the digital challenges for marketers. An emphasis on the importance of creative thinking and its contribution to marketing practice. New in-depth case studies, each of which integrates one of the major parts in the book. This textbook covers admirably the wide range of concepts and issues and accurately reflects the fast-moving pace of marketing in the modern world, examining traditional aspec

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Der Wirtschaftsjournalist berichtet laienverständlich über Missmanagement in deutschen Unternehmen. Titel: Nieten in Nadelstreifen Genre: Faglitteratur Forlag: Droemer Knaur Sammendrag: Sie werden bewundert und gelten als Garanten unseres Wohlstands. Sie haben Macht über Menschen, Maschinen, Moneten. Sie verdienen enorme Summen und verwöhnen sich mit Dienstwagen, Dienstvillen und anderen Extras. Das ging in Ordnung, solange ihre Leistung stimmte. Doch inzwischen mehren sich die Zweifel an den Fähigkeiten deutscher Manager: - die Gewinne der Unternehmen schrumpfen - wichtige Märkte gehen verloren - die Mitarbeiter sind unzufrieden - die Wettbewerbsfähigkeit läßt nach - das Betriebsklima wird eisig Schuld, sagen die Manager, sind die anderen: Politiker, Gewerkschaftler, Mitarbeiter. Dieses Buch beweist das Gegenteil: Deutschlands Manager haben versagt! Type: Hardcover

A Personality-centered Approach to Management Great tool to help manage the multiple personalities in an office. Great for new managers This is the Bible on Myers-Briggs Used by Author/Consultant Pat Lencioni and Many Other OD Pros Reviewed in the United States on March 4, 2012 Best-selling "Working Together" is the complete guide for those interested in the personality-centered approach to management and the application of the Myers-Briggs personality typing tool.Authors Isachsen and Berens provide a historical framework of the personality type, the rational for looking at personality types, a self-assessment tool for those who do not know their type, a thorough description of each type, and an overview on how to manage each type. I have been a believer in understanding personality types and having those in my organization having the same understanding since 1988. At that time, as CEO o

Understanding Cultural Diversity in Business An international manager has a tough job, coping with three different cultures: the culture of origin, the culture in which he or she is working and the culture of the organization. Fons Trompenaars has been studing the effects of culture on management for many years and he profoundly disagrees with the widely held theory that internationalization will create a common, worldwide culture. In this challenging book he claims that there is not, and can never be 'one best way of managing and organizing' regardless of where the company is located. RIDING THE WAVES OF CULTURE provides cultural insights into the global v. local dilema, and most importantly, gives readers a better understanding of their own culture and cultural differences in general Rich in case studies and anecdotes, the book is based upon the author's own experience plus field studi

Summary: "A core textbook for all modules in organizational behaviour offering a balance of critical and managerial perspectives, a keen focus on ethics and diversity, international research and examples, and new video interviews with business managers which demonstrate how key theories come together in practice to inform everyday life in an organization. "-- Titel: Introduction to Work and Organizational Behaviour af John Bratton (Bog) Udgave: 3. udgave Genre: Faglitteratur Sammendrag: The book provides insights into contemporary management practices and encourages reflection on workplace realities. It includes new chapters and real-world case studies. Type: Paperback

How Companies Win in the Knowledge Economy Becoming a global company once meant penetrating markets around the world. But the demands of the knowledge economy are turning this strategy on its head. Today, the challenge is to innovate by learning from the world. This book provides a blueprint for companies ready to embrace this new globalization challenge. In From Global to Metanational, international business and strategy experts Yves Doz, Jose Santos, and Peter Williamson introduce a radically different kind of company--the metanational--defined by three core capabilities: being the first to identify and capture new knowledge emerging all over the world; mobilizing this globally scattered knowledge to out-innovate competitors; and, turning this innovation into value by producing, marketing, and delivering efficiently on a global scale. The authors explain why traditional global strategi