Service Transition af Shirley Lacy; Ivor Macfarlane (Bog)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

Forlag: The Stationery Office
Udgivelsesår: 2007
Sider: 280
Sprog: Engelsk