Service Operation af Office of Government Commerce (Bog)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary.

Forlag: The Stationery Office
Udgivelsesår: 2007
Sider: 186
Sprog: Engelsk