Hotel management and operations (Bog)

A textbook for students of hospitality. Explains such aspects as the nature of the lodging industry, hotel organization, front office operations and responsibilities, reservations, registration, accounting, check-out and settlement, the night audit, planning and evaluating operations, and managing r Forlag: Educational Institute of American Hotel & Motel Association Udgivelsesår: 1998 Sider: 536 Sprog: Engelsk

The market-leading textbook for principles of management courses reaches a new level with Richard L. Daft being joined by Martyn Kendrick and Natalia Vershinina (both Leicester Business School) to provide an unparalleled resource for students in Europe, the Middle East and Africa (EMEA). After listening to the requirements of lecturers, the authors have maintained the same comprehensive coverage and structure of the original work but carefully threaded in new EMEA and wider global examples and theory throughout. A new running case on IKEA allows students to track their understanding throughout the course, while a new text-opening case study on managing in times of turbulence ensures learning is mapped directly against modern business challenges. Titel: Management Forfattere: Richard L. Daft,Martyn Kendrick,Natalia Vershinina Genre: Faglitteratur Sammendrag: Management introducerer nye eu

Concerns the management of the essential parts of any business - the goods-producing and service-producing processes. This revised and updated edition includes 22 international case studies which illustrate the practical applications of issues discussed in the book. Titel: Production and Operations Management af Ray Wild (Bog) Udgave: 5. udgave Genre: Faglitteratur Sammendrag: Production and Operations Management is concerned with the management of essential parts of any business: the goods-producing and service-producing processes. It deals with the ideas and concepts of production and operations management and with the procedures and techniques for its effective achievement. The book covers setting the framework for the study of operations management, dealing with lifecycle of problems in establishing, designing, planning, running, and maintaining a production and operating system. It

Service management er kunsten at levere god kundeservice i serviceorienterede virksomheder. Denne bog hjælper med at forstå og implementere strategier, der forbedrer kundeoplevelsen gennem effektive ledelsesteknikker. Type: Paperback Med udgangspunkt i "historier" fra virkeligheden behandler Richard Normann en række emner, som man normalt ikke forbinder med service. Bogen fokuserer især på de faktorer, der har afgørende betydning for vækst og fornyelse: - Kunden som medproducent. - De skjulte ressourcer hos medarbejderne. - Fleksible "servicepakker". - Kvalitetsstyring. - Informationsteknologiens rolle. - Spredning og internationalisering. - Prisfastsættelse som styringsværktøj.

Integrating Customer Focus Across the Firm Services Marketing. Forlag: McGraw Hill Higher Education Udgivelsesår: 2012 Sider: 559 Sprog: Engelsk

This best-selling text provides a comprehensive and practical introduction to the personnel functions and processes in and around a business, supported by extensive illustrative material and evidence from company practices. *Updated for all legislation, including disability, pensions and data protection *Expanded coverage of the management of diversity, the learning organisation and performance culture Titel: Human resource management Forfattere: Derek Torrington,Laura Hall Udgave: Fourth Edition Genre: Faglitteratur Type: Paperback