Managing Front Office Operations af Michael L. Kasavana, Richard M. Brooks (Bog)

A textbook for students of hospitality. Explains such aspects as the nature of the lodging industry, hotel organization, front office operations and responsibilities, reservations, registration, accounting, check-out and settlement, the night audit, planning and evaluating operations, and managing r

Forlag: Educational Institute of American Hotel & Motel Association
Udgivelsesår: 1998
Sider: 536
Sprog: Engelsk