Dealing with Difficult People af Christina Osborne (Bog)

Practical techniques show you how to identify and understand difficult people. Clear text and illustrations cover every aspect of gaining co-operation to improve performance. Simple checklists enable you to anticipate problems and find the best solutions for challenging situations. Accessible flow charts and diagrams explore different options for taking action and provide useful examples.

Bite-sized chunks of information equip managers with the skills to meet new challenges, improve efficiency and be successful. Dealing with Difficult People offers practical solutions for solving disagreements between colleagues, supervisors and customers.

Titel: Dealing with Difficult People
Forfatter: Christina Osborne
Udgivelsesår: 2002
Sider: 72
Sprog: Engelsk