Inside the customer universe : How to build unique customer insight for profitable growth and market leadership (Bog)

Summary: Inside the Customer Universe reveals how an organization can become ahead of the game by focusing a its strategy on predicting customer needs rather than following them. This book provides a unique contribution to the field of customer management with a departure from current practice towards understanding customers as 'multi-individuals' and hence solving current confusions surrounding customer behaviour.Inside the Customer Universe's easy to implement tools, models and strategies provide the reader with the ability to create stable and sustainable customer understanding and, ther

Inside the Customer Universe reveals how an organization can get ahead of the game by focusing its strategy on predicting customer needs and setting customer expectations – instead of just being a reactive follower. This book provides a unique contribution to the field of business strategy and customer management by revealing and understanding customers as 'multi-individuals' and hence solving current confusions in understanding customer behaviour.